Emergencies - 999
If life is threatened, if people are injured, if offenders are nearby, if immediate action is required.
999 should not be used to report lost items, noisy neighbours or to check your plug sockets are working. These are real examples of when people have called the emergency number.
Deaf/hard of hearing and speech impaired
18000 Emergency – Minicom/Textphone number
999 Emergency - SMS/Text number
To register your mobile for the Emergency Text 999 service please follow this link: http://www.emergencysms.org.uk/registering_your_mobile_phone.php
Preparing for emergencies
If you are involved in any emergency it is important to:
- Make sure 999 has been called if people are injured or if there is a threat to life
- Do not put yourself or others in danger
- Follow the advice of the emergency services
- Try to remain calm and think before acting and try to reassure others
- Check for injuries - remember to attend to yourself before attempting to help others
- If you are not involved in an accident but are close by or believe you may be in danger, in most cases the advice is: GO IN, STAY IN, TUNE IN
Major incidents – reporting someone missing
In the case of a major incident, a telephone number will be issued via the media. If you are worried someone who is missing and wish to report them, there are a number of details which we will ask for:
- The person’s full name, date of birth and approximate age
- Their current or last address
- Their home telephone number
- Their ethnic appearance
- Any distinguishing features
- Were they on their own or with anyone else?
- Did they have a vehicle with them? If so, what is the make, model, colour, type and registration number?
- Your full name and relationship to the person you are worried about
- Your home telephone number and contact telephone number
- The full name, relationship, address and telephone number of the next of kin
Make sure that all members of the missing person’s family know that you have reported them missing. As soon as you have confirmation that the person is safe, contact us straight away.
When on holiday in Europe
The emergency number when in Europe is 112.