Keyholder scheme

Telephone: 0901 470 0440

Through this scheme you can nominate a responsible person for police to contact should your home or business come to their notice.

The person’s contact details will be registered on a confidential database maintained by Devon and Cornwall Constabulary and can be accessed 24 hours a day, all year round.

Who should join?

If your premises has a monitored alarm you should be updating your alarm company with details of your current keyholders.  You can also join the Keyholder Scheme to cover incidents which affect your premises but would not activate your alarm and therefore alert the emergency services. For example, a flood caused by a burst water main. 

You should also join the scheme is you have an audible-only alarm which is not monitored by a third party.  Where there is no alarm, the emergency services will have a point of contact should something happen.

What are the benefits?

• A rapid response to problems at your property.
• Authorities can quickly notify you of any impending danger such as flooding.
• Your information will be kept secure and will only be available to the emergency services.
• Your information can be easily updated.
• You can indicate your preferences for emergency repairers who we could call if we are unable to contact you.

How do I join?

You need to telephone 0901 470 0440 to register your details.

Calls on this premium line number are charged at 60p per minute (price correct at date of publication, October 2002). The maximum call charge is £5, however the average call lasts about three minutes.

You will need to give the following details:

• Name of premises (plus URN number if there is a monitored alarm)
• Address and postcode
• Telephone number

Information for both keyholders:

• Full name
• Address
• Postcode
• Telephone number.

Any hazards at the address:
(Such as toxic substances, dogs, ponds, swimming pools).

Your preferences for emergency repairs for:

• Glazing - company name and telephone number
• Locksmith - company name and telephone number
• Other - company name and telephone number.

You will need to ring 0901 470 0440 every two years to ensure your entry is kept live on the system.