Guidance to Insurance Companies seeking information from Devon & Cornwall Police.
In January 2005 a Memorandum of Understanding (MOU) was drawn up between the Association of Chief Police Officers and the Association of British Insurers to deal with requests for information regarding insurance claims.
Section 4 of the MOU explains the process for how Insurers and Loss Adjusters can obtain information from the Police Service. Section 4.1 states that:
Where requests are made they must be in the agreed format (Appendix D (a) and D (b))
The Appendix D (a) is for basic confirmation of the crime/lost property. There is a fee for £20 for these requests and police forces will endeavour to respond in 10 working days.
The Appendix D (b) is for more detail and will incur a fee of £75. Police forces will endeavour to reply in 20 working days.
In all cases the consent of the insured is required.
Cheques should be made payable to PCC Devon & Cornwall Police.
All requests should be sent to the Central Disclosure Unit located in Plymouth with the following address:
Central Disclosure Unit
Crownhill Police Station
Please do not make any requests for information by telephone, as we will not confirm any details via this method.
For enquiries relating to a Road Traffic Collision (RTC) please go to the relevant section of our web site: Traffic/Collisions Unit .