Insurance companies

Guidance to Insurance Companies seeking information from Devon & Cornwall Constabulary.

In January 2005 a Memorandum of Understanding (MOU) was drawn up between the Association of Chief Police Officers and the Association of British Insurers to deal with requests for information regarding insurance claims.

Section 4 of the MOU explains the process for how Insurers and Loss Adjusters can obtain information from the Police Service.  Section 4.1 states that:
Where requests are made they must be in the agreed format (Appendix D (a) and D (b))

The Appendix D (a) is for basic confirmation of the crime/lost property.  There is a fee for £20 for these requests and police forces will endeavour to respond in 10 working days.

The Appendix D (b) is for more detail and will incur a fee of £75.  Police forces will endeavour to reply in 20 working days.

In all cases the consent of the insured is required.

Cheques should be made payable to Devon & Cornwall Police Authority.

Within Devon & Cornwall Constabulary these requests are sent to different offices based on the location of the incident.

For incidents recorded in:

Cornwall

Case Progression Unit
Newquay Police Station
Tolcarne Road
Cornwall
TR7 1DD

Plymouth

Criminal Justice Unit
Crownhill Police Station
Budshead Way
Plymouth
PL6 5HT

Rest of Devon

Criminal Justice Unit
Argal House
Peninsular Business Park
Rydon Lane
Exeter
EX2 7NT

Please do not make any requests for information by telephone, as we will not confirm any details via this method.

For enquiries relating to a Road Traffic Collision (RTC) please go to the relevant section of our web site: Traffic/Collisions Unit (Link within the righthand column)