Insurance companies

Guidance to Insurance Companies seeking information from Devon & Cornwall Police.

In January 2005 a Memorandum of Understanding (MOU) was drawn up between the Association of Chief Police Officers and the Association of British Insurers to deal with requests for information regarding insurance claims.

Section 4 of the MOU explains the process for how Insurers and Loss Adjusters can obtain information from the Police Service.  Section 4.1 states that:
Where requests are made they must be in the agreed format (Appendix D (a) and D (b))

The Appendix D (a) is for basic confirmation of the crime/lost property.  There is a fee for £20 for these requests and police forces will endeavour to respond in 10 working days.

The Appendix D (b) is for more detail and will incur a fee of £75.  Police forces will endeavour to reply in 20 working days.

In all cases the consent of the insured is required.

Cheques should be made payable to PCC Devon & Cornwall Police.

Within Devon & Cornwall Police these requests are sent to different offices based on the location of the incident.

For incidents recorded in:

Cornwall

Criminal Justice Unit
Camborne Police Station
South Terrace
Camborne
Cornwall
TR14 8SY

Plymouth

Disclosure Manager
Central Disclosure Unit
Crownhill Police Station
Level 3
Budshead Way
Plymouth
PL6 5HT 

Rest of Devon

Criminal Justice Unit
Argal House
Peninsular Business Park
Rydon Lane
Exeter
EX2 7NT

Please do not make any requests for information by telephone, as we will not confirm any details via this method.

For enquiries relating to a Road Traffic Collision (RTC) please go to the relevant section of our web site: Traffic/Collisions Unit .