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Note to Media: Fault with the media line

Media interview

We are still experiencing problems with the line

We still have some issues with the phone line. We believe that if you call the press line it will go straight to the answerphone message, but if you let this play out, the phone will then connect to the press line.

We appreciate that this can be frustrating, but rest assured that emails are being answered and we are here to take calls.

Please bear with us we work with the Telephony Team to sort a fix to this problem.

Thank you for your patience.


Update - temporary fix in place

Update 9am Sunday 31 March

There has been a temporary fix on the media line.

If you call you will hear the answerphone message, if you stay on the line the phone will then divert to the FIM, who will try to do their best and take calls.

As ever, we do remind the media that the FIM is an operational member of the team, and isn’t always able to take calls. Please be patient, and please only call in a serious matter during out of hours.

Thanks all for your patience on this matter.


Phone line currently down

Update 6:15pm Saturday 30 March:

We have been made aware that the media line is down and that your calls are not being diverted to the FIM as per usual.

This matter has been raised with the engineers as a matter of urgency and we hope to have a fix in place later this evening.

I am aware that this will have caused some issues and naturally we apologise for this; rest assured we are doing all we can to sort this out.

The Force Incident Manager will contact the on-call press officer in the event of a major incident.

Sorry once again, hopefully this matter will be dealt with later tonight.


Contact

Media Office
Devon & Cornwall Police, Media Office
Police headquarters, Middlemoor
Exeter
Devon
EX2 7HQ

Non Emergency Directory (NED)

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