Improving our service

The victims’ code sets out a standard of service to be provided to victims by criminal justice organisations.

You are entitled to be treated in a respectful, sensitive and professional manner by all the criminal justice agencies. You have the right to complain if the services you are entitled to are not provided.

Complaints should be dealt with quickly and properly by the relevant organisation. You should receive either an acknowledgement or a full response within ten working days of your complaint being received by the organisation.

Contact the Victim Care Unit for advice or to provide feedback if you are unhappy with the service you have received or you are unsure where to send your complaint.

For further information about police complaints please visit the How to make a complaint page.

If you are happy with the service you have had from the police please visit the Letter of appreciation page.

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