Victim Care

The police will help identify the support you need through an initial needs assessment. If you require support you will be referred to the Victim Care Unit who will contact you.


PCC victim care unitVictim Care Unit

The Victim Care Unit is run by the police and provides a personalised service to help victims cope with and recover from the impact of crime. This service is available whether or not your crime is being actively investigated.

The impact of crime will vary but many people benefit from receiving free and confidential support and information. If you need support a victim care officer will contact you to discuss your individual needs and circumstances in more detail.

The victim care officer will take the time to explain the type of services that are available from a wide range of voluntary and community sector organisations who work locally with victims of crime. These organisations can provide emotional and practical support, counselling, therapy or help you to seek financial compensation.

With your consent the unit will refer you to the most appropriate service.

You can read more about the Victim Care Unit and the services provided for victims at their website.

Support without reporting

If you want support but don’t want to formally report your crime, we have an independent service available to you.

You can speak to someone (not connected to the police) on the phone, call 0300 303 0554 or by email.

You can refer yourself to one of a number of voluntary or community sector organisations who work locally with victims of crime.  You can find their details on the victims of care website.

Protection against intimidation

It is a criminal offence to intimidate anyone helping the police in an investigation. Contact the police immediately if you are harassed or threatened during an investigation or trial.

Victims and witnesses are also protected against witness intimidation for up to a year after the conclusion of a trial. If the offender is remanded in custody, released on bail or convicted the court can issue a restraining order.

Compensation 

The court may award you compensation if you have been a victim of a violent crime and you may also be eligible for compensation from the Criminal Injuries Compensation Authority (CICA).

You can apply for compensation within two years of the date of the crime. You should not wait until the end of a civil or criminal trial before applying for criminal injuries compensation.

You can apply online at the CICA website or call 0300 003 3601.

You can also apply for financial help if you have to take time off low-paid work because you have been the victim of a violent crime.

If you need further help when applying for compensation please speak to the Victim Care Unit.

Reducing the risk

For information on ways in which you can reduce the chance of becoming a victim of crime, please visit the crime prevention pages.

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