Community Trigger (ASB case review)

What is the Community Trigger (also known as the ASB Case Review)?

Community Safety Partnerships (CSP) across Devon, Cornwall and Isles of Scilly, bring together local councils, housing providers, police and other agencies to tackle crime, disorder and anti-social behaviour (ASB). The range of local agencies involved in tackling ASB, can, in some circumstances, lead to uncertainty as to whose responsibility it is to deal with a particular problem. As a result victims can sometimes find themselves being passed from the police to the council to their landlord and back again, or reporting the same problem over and over again.

The Community Trigger (ASB Case Review) provides additional accountability to ensure that CSP agencies work together to meet the needs of victims. It gives victims and communities the right to require agencies to deal with persistent anti-social behaviour and places a duty on agencies to undertake a case review when someone requests one and the case meets a locally defined threshold.

The Community Trigger builds on existing good practice and promotes partnership working between the police, councils, housing providers and other agencies to tackle ASB within our communities.


Who can use the Community Trigger

The community trigger can be used by a victim (of any age) of ASB or by any person on behalf of a victim, such as a family member, friend, carer, councillor, MP or other professional person. The victims consent should be sought by the person using the Community Trigger on their behalf.

The victim can be an individual, a business or community group.

How does it work?

Where a victim feels the relevant authorities have taken no action or inadequate action to tackle their reports of ASB, where the the problem persists, and where the victim is left feeling ignored by agencies, the victim can use the Community Trigger.

The CSP lead collects and collates information using existing ASB structures and writes a report. The local CSP then decides whether the local threshold has been met. If it is, partner agencies will share the information and review the case. If it is not suitable for a trigger, the reasons will be recorded and communicated to the victim along with details of how to appeal the decision or refer the case for scrutiny at peninsular level panel chaired by the Police & Crime Commissioner.

If the case meets the threshold, collectively the agencies decide whether further action can be taken and produce an action plan.

The action plan is discussed with the victim and a resolution of the problem is found. The CSP partners and community trigger lead will review the case to monitor service provided and to decide if the actions taken have addressed the reasons for the community trigger being used.

The minimum threshold required to apply for a Community Trigger

If you (or others) have reported an incident 3 or more times within a 6 month period you can activate the Community Trigger.

How can I make a Community Trigger application?

You can contact Devon and Cornwall Police by ringing 101, or if you are deaf, hard of hearing or speech impaired, you can text phone 18001 101. The Call Handler will record your details and ensure they are forwarded to the appropriate Community Safety Partnership Manager.

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