Action Fraud how to report

Action Fraud, the UK’s national reporting centre for fraud and cyber crime, is where you should report if you’ve been a victim of fraud or cyber crime in England, Wales and Northern Ireland. Action Fraud is hosted by City of London Police as national policing lead for fraud. If you are in Scotland, please report to Police Scotland directly by calling 101.


Action Fraud website in use

You can report fraud or cyber crime to Action Fraud using the online reporting tool. The tool will guide you through simple questions to identify what has happened and advisors are available on web chat 24 hours a day to give you help and advice if you need it.

What happens after you make a report to Action Fraud?

Reports to Action Fraud are sent to the National Fraud Intelligence Bureau (NFIB) which assesses the reports in order to identity those cases presenting the best opportunity for police forces and other law enforcement agencies to investigate. The NFIB is also hosted by the City of London Police.

The NFIB’s systems assess reports of fraud and cyber crime which allows reports from across the country to be linked and piece together all of the information available to us, and helps to build a national picture of where these crimes are taking place.

When reporting online you will be given the option to register, login to an existing account or continue as a guest.

By registering you will be able to:

  • Save and resume a partially completed report
  • Track progress of your report
  • Add information to your report
  • Call Action Fraud to discuss your report
  • Receive an update by email

If you continue as a guest you will only be able to receive updates by email or post.

You can also report fraud and cyber crime to Action Fraud by calling 0300 123 2040. The telephone line is open from Monday to Friday, 8am to 8pm.

If you are a business, charity or other organisation that is suffering a live cyber attack, please call Action Fraud on 0300 123 2040 immediately, where specialist advisors are waiting to take your call 24 hours a day, 7 days a week.

Action Fraud and the NFIB do not have investigative powers and therefore cannot guarantee or prompt a police investigation, or advise you on the contents of your report. Whilst we aim to provide an update to reports within 28 days, this is not always possible if the report is still under review by the NFIB.

For advice on how to best protect yourself from becoming a victim of fraud or cyber crime, please visit Action Fraud’s website or sign up for their alerts. You can also find Action Fraud on Facebook, Twitter and Instagram.

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