Beware holiday booking Fraud


Travel booking fraud occurs when you hand over your money to a travel agent, website, or an individual, only to discover that the holiday, or sometimes just parts of it, don't actually exist. Fraudsters use fake online adverts, bogus sales calls, emails and text messages, to lure on potential holiday goers. The people carrying out this type of fraud will usually request that you pay for your holiday by bank transfer or with cash, as these methods of payment can be difficult to trace and are not refundable.

Please don't

  • Don't pay for a holiday by direct bank transfer.
  • Don't enter your payments details into a website that doesn't have the padlock sign and start with https in the address bar.
  • Don't respond to unsolicited calls emails or texts offering holidays for incredibly low prices.

How to protect yourself

  • Research the travel company and check whether the company is a member of a recognised trade body such as ABTA.
  • Check the authenticity of the websites before making any purchases. Conduct a ‘whois’ search on the website which will identify when the website has been created. Be wary of newly formed domains. You can conduct this search using the following website: https://who.is/.
  • Whenever possible pay for your holiday using your credit card.
  • Always look for the https and padlock icon.

Don't become a statistic

  • Travel fraud increased by 425% in 2015.
  • The average amount of money lost by victims of travel Fraud is £3,000.
  • The number of travel fraud reports taken by Action Fraud in a 12 month period was 4,212.

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