What happens next
The web team aim to respond to your email within 5 working days if you have supplied your email address.
In more detail
Question: What are the reasons for collecting this information?
Answer: To enable you to send a message to the web team, or tell us about a broken link. We do not require your information to respond to your enquiry unless you want a response.
Question: Where is the information stored once it has been emailed?
Answer: The email remains within the Forces secure internal mail system in the website messaging email folder until a member of the web team opens it and responds to your enquiry. It maybe be stored on this sites webserver for up to a week.
If we need to forward your email to another team, if you have supplied your email address, we will copy you into this email. The other team will then respond to your enquiry which may take up to 5 working days.
Once we have responded or forwarded your email we will delete it.
Question: Who has access to this information?
Answer: The webteam and one other from the Public Relations and Campaigns team.
Question: How long is the information held for?
Answer: We hold onto the email until we have responded or actioned it which in the majority of cases will be within 5 working days but could be up to 15 working days depending on whether we are relying on another team to get back to us or if people are on annual leave or ill.
Question: If I want to have the emailed information deleted, or removed from the websitemessaging email box which email address do I send this request to and how long will the process take.
Answer: Please email websitemessaging, although as we aim to answer your email and then delete, or forward your email and then delete it within five working days we may have already deleted your email by the time you send the email to ask us to do so. If we have forwarded your email to another team and then deleted it, it will be the other teams responsibility to delete it once they have responded to the email.
Question: Will you be able to email me to let me know that you have deleted all the information from your websitemessaging email box?
Answer: If you have provided your email we will respond to your request within 5 working days.