The new system will make it easier for callers to reach the person or department who is best placed to resolve the caller's enquiry.
It has been introduced to provide a better quality of service for users, help improve call waiting times, and reduce demand on the force contact centre.
Anyone calling 101 can speak to a call handler, it is only how you get to speak to the call handler that has changed.
If you have used our IVR service we would appreciate if you could complete our IVR Survey and tell us about your experience using the service.
