Call centre contracts

Freedom of Information (FOI) Act request ref: 01/FOI/23/4969

Version Date: 19/07/2023

Incumbent Supplier: Please can you provide names of the current supplier(s) for the following contracts where applicable:

• Command and Control
• CRM (Contact Management)
• Radio (ICCS)
• Telephony
• GIS (Mapping)
  
  

2. Contract Duration: Please state the contract duration including the start date for each of the systems contracted in Question 1.
   
   
3. Contract Expiry: Please state the date when the contract expires for each of the systems contracted in Question 1. Please also include any options for contract extensions.
   
   
4. Contract Review: Please state the date of when each of the systems contracted in Question 1 will be reviewed.

The Procurement Department have provided the following information.