Subscriber checks

Record 1

Freedom of Information (FOI) Act request ref: 23/5723

Version Date: 04/12/2023

The Operations Department have provided the following information:

Please could you provide me with some information regarding subscriber checks, for eg when you need to find the owner of a telephone number.

1. Who is the provider for the subscriber checks? / Who do you contact to make a check?
Checks are conducted with the provider of the telephone number (EE/O2/BT/Virgin Media/Sky etc) as it is they that hold the relevant customer details.

2. How much does each subscriber check cost?

Subscriber check enquiries range in cost from £2 per check to £108.

3. In the last 12 months from receiving this request, how many subscriber checks have you performed?

In the past 12 months we have conducted 5,054 subscriber checks.