Your feedback on our website

A big thank you to those who take the time to provide feedback on our website.


Below is a list of some of the feedback we have recieved and how we have responded:

August 2019

Feedback 22 August 2019

CREATE A LINE UNDER - HOW CAN I COMPLAIN AGAINST A CHIEF CONSTABLE - THAT STATES - HOW CAN I THANK A CHIEF CONSTABLE. THANKING YOU IN ADVANCE FOR YOUR HELP IN THIS MATTER.

Response: -

There is a link to the thank you form on the homepage of the website. The content of this form is forwarded on to the Chief. AskNED has been updated and a new entry created for how to say thank you or send a compliment.

Feedback 22 August 2019

A link to send positive feedback the force(s) and it's officers.

Response: -

There is a link to the thank you form on the homepage of the website.

Feedback 21 August 2019

Really impressed with the Op Snap process. Much better than the previous 101 form completion One item of feedback. If the user tries to submit an incorrect video format eg MP4 the error message comes up when the Submit button is hit. But the form is still submitted and doesn't give the user to upload the correct format of video In my case I had two videos from front and rear cameras. I'd incorrectly uploaded the MP4 format from the front camera the form submitted anyway and therefore only the rear camera footage was attached

Response: -

We have forwarded your comments on to the Op Snap communications and webteam.

Feedback 15 August 2019

After sending the page needs to change to say message sent and possibly auto email receipt

Response: -

The forms have been updated to send an automated receipt. The form page on submission, will either take you to a thank you page or the form will disappear and below the form page text a thank you for completing the form message displays.

July 2019

Feedback 15 July 2019

Contact number for Police Records has changed to 01752 488000

Response: -

The contact informaiton for the collisions unit is being checked and will be updated on conformation

Feedback 05 July 2019

Where do I find info on renewing firearms licence? I have received letter and gone to this page but it's not clear.

Response: -

We have moved the application forms to the top of the page.

Feedback 13 July 2019

doesnt include neighbour and local harassment that ive had for 20 yrs as deliberate vile payback for reporting a burghlar in 1988 plus racial hate insults

Response: -

Please report all racial abuse to the police by calling 101 or emailing 101

June 2019

Feedback 19 June 2019: -

When you ring the number provided by Devon & Cornwall Police, its not answered but you are told to leave a message and then you can't. you are told by Devon and Cornwall Police that this number the office hours are 10.30am - 12.30am and you are called back between 14.30 and 15.30pm

Response: -

The page URL given: - (/your-right-to-information/)

has no contact information so we are not sure which department to ask for the correct information so that we can update the page.

Feedback 07/06/2019: -

Describing AskNed as an information directory conceals the fact that it is actually your web chat system.

When you offer a web chat system, provide a button and description that explains you can talk to a real person as opposed to using the advanced search features of a directory to find static information on your web site.

Response: -

The webchat button can be found at the bottom right of our website when available.

We apologise for any convenience caused when our webchat facility is not available.

AskNed is a directory of information and can answer alot of questions it also signposts people to other agencies who may be better suited to help.

May 2019

Feedback 25/05/2019: -

Links not working and clearly labelled

Response: -

Corrected

Feedback 23/05/2019: -

Out of date content

Response: -

Corrected and requested a content review

March 2019

Feedback 19/03/2019: -

Spelling mistakes

Response: -

Corrected

Feedback 19/03/2019: -

Not enough informaiton on page: - station phone number

Response: -

A notice on the Police Office Enquiry page that we do not provide numbers to Police stations and that members of the public can email or ring 101 or use the message an officer form.

Feedback 18/03/2019: -

Request for RSS feed for Traffic Watch

Response: -

We have looked into this and as Traffic Watch uses others data as well as ours we are unable to provide this service.

Feedback 15/03/2019: -

Form submission not working

Response: -

Form checked and is working

Feedback 12/03/2019: -

Link not working when short cut URL to the page is used.

Response: -

Page checked and code tweaked so that link works.

Feedback 11/03/2019: -

Request for additional information

Response: -

Email forwarded to the relevant team and a request for additional information for the website made.

Feedback 6/03/2019: -

Accessibility concerns and a request for text to speech software to be added to our site

Response: -

As the person provided an email address we were able to reassure them that the website is coded in such away that it works with peoples devices and browsers enabling them to adjust their setting to suit their specific accessibility requirements. More information about this can be found on the Accessibility page of this site.

February

Feedback 26/02/2019: -

Good feeback on our County Lines page

Response: -

High five big smile :)

Feedback 23/02/2019: -

Not enough informaiton on Traffic Watch

Response: -

We added the Road Police Alliance twitter feed to the page, as the team quite often update the feed on road incidents and conditions. Devon and Cornwall Police are only one agency that provides content to INRIX who allow us to publish content to our site.

Feedback 11/02/2019: -

Not being able to use the Local Policing contact form to upload images to the team.

Response: -

Using the website to upload images is a service we hope to provide at some point in the future.

 

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