Frequently asked questions


Questions

  1. Do I have to pay to make a request?
  2. What does the Act do?
  3. What is the purpose of the Act?
  4. What can I do if I am not satisfied with the way that my request has been handled?
  5. How long does a Freedom of Information Request take to process?
  6. What information does the Freedom of Information Act cover?
  7. Will I be able to obtain personal information about myself under the Act?
  8. Who ensures Devon & Cornwall Police complies with the Act?

Answers

Question 1: Do I have to pay to make a request?

There will be no charge for viewing information on our website or for inspecting documents. However, where information has to be specifically photocopied, a pricing structure to cover the cost of the photocopying will apply where significant amounts of photocopying are requested. Details of charges applicable can be found in the Publication Scheme.

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Question 2: What does the Act do?

The Act gives the public a general right of access to all types of “recorded” information held by public authorities from 1 January 2005, subject to certain exemptions. Public authorities have also had to adopt and maintain a Publication Scheme from 30 June 2003.

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Question 3: What is the purpose of the Act?

The Act is intended to give the public greater access to information about the workings of public authorities. This will mean increased transparency and accountability, which will raise the quality of public administration.

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Question 4: What can I do if I am not satisfied with the way that my request has been handled?

Our response will include details of our internal complaint procedures, known as an Internal Review. An Internal Review is conducted by a senior manager independent of the original decision making process. You will receive the outcome of an Internal Review as early as possible and within 20 working days. If you are not satisfied with the outcome of the Internal Review you can complain to the Information Commissioner's Office, the government regulator for the Freedom of Information Act.

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Question 5: How long does a Freedom of Information Request take to process?

The Act requires that we respond within 20 working days from the day after your request is received. We always try to respond as early as possible and in any event to meet this deadline. On occasion our response may be delayed, particularly if your request is large or complex. We will contact you if there is going to be a delay. We can extend the response time beyond the 20 working days if it is necessary to undertake a public interest test when deciding whether to release information.

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Question 6: What information does the Freedom of Information Act cover?

The Freedom of Information Act covers all information held by Devon & Cornwall Police.

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Question 7: Will I be able to obtain personal information about myself under the Act?

If you wish to apply for personal information about you held by Devon & Cornwall Police you are already entitled to do so under the Data Protection Act 1998. PLease visit the Data protection requests - who and how? page for more information.

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Question 8: Who ensures Devon & Cornwall Police complies with the Act?

The Information Commissioner is responsible for ensuring that all public authorities comply with the Act.

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Contact

Freedom of Information Officer
Devon & Cornwall Police, Information Management Department
Police Headquarters
Middlemoor, Exeter
Devon
EX2 7HQ

Tel: 01392 226770

Non Emergency Directory (NED)

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