Insurance companies

Guidance to Insurance Companies seeking information from Devon and Cornwall Police.

For enquiries relating to a Road Traffic Collision (RTC) please go to the relevant section of our web site: the Collisions unit.


In January 2005 a Memorandum of Understanding (MOU) was drawn up between the Association of Chief Police Officers and the Association of British Insurers to deal with requests for information regarding insurance claims.

The MOU explains the process for how Insurers and Loss Adjusters can obtain information from the Police Service and states that:
Where requests are made they must be in the agreed format (Appendix D (a) and D (b))

The Appendix D (a) Provides information that a crime or lost property has been reported to the police. There is a fee for £27.80 for these requests and police forces will endeavour to respond in 20 working days.

The Appendix D (b) is for a criminal report and police log and will incur a fee of £118.40.  Police forces will endeavour to reply in 30 working days.

Any other additional information may incur a fee. A full list of charges can be found on the Fees and Charges page.

In all cases the consent of the insured is required.

Cheques should be made payable to PCC Devon and Cornwall Police.

All requests should be sent to the Alliance Disclosure Team located in Plymouth with the following address:

Disclosure Manager
Alliance Disclosure Team
Crownhill Police Station
Ground Floor
Budshead Way
Plymouth
PL6 5HT 

Please do not make any requests for information by telephone, as we will not confirm any details via this method.

Contact

Disclosure manager
Devon & Cornwall Police, Central Disclosure Unit
Crownhill Police Station, Level 3, Budshead Way
Crownhill, Plymouth
Devon
PL6 5HT

Non Emergency Directory (NED)

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