Emergency 999 Calls
Force target is to answer at least 90% of 999 calls within 10 seconds.
Non-emergency 101 Calls
Force target is to answer at least 90% of 101 calls within 30 seconds.
Call handling statistics
- Call handling performance 2016 - 2017
- Call handling performance 2015 - 2016
- Call handling 2013 - 2015
- Call handling 2012 - 2014
- Call handling 2010 - 2012
- Call handling 2009 - 2011
Please help us beat our targets and get to the callers who really need us quicker, by asking yourself before you ring 101, is this really a police matter?
Please try our Ask Ned widget which maybe able to find an answer to your question and tell you which organisation can help you further. Thank you.