If you have reported a crime to Devon & Cornwall Police, we have a Victim Care Unit which is partly funded by the Police and Crime Commissioner.
This unit helps victims to understand the impact of the crime and the support options available. Support might include practical advice, information, signposting, or a referral to an appropriate independent support service. They can also provide advice and information in relation to your rights as a victim of crime.
Support is free and confidential and there is no time limit to when this support can be accessed. The Unit is available to help even if you initially said you didn't want support, or if your case is already at court.
Your Victim Care Officer will:
contact you by telephone (from a withheld number), text, email or letter depending on your circumstances
listen and talk to you about how you have been impacted by the crime
provide information to help you cope and recover from the impact of crime. This could include Victim Rights, Restorative Justice and Support Services.
ensure you understand what support is available, to enable you to make an informed choice on next steps.
refer you to services (with your consent) and make introductions to other professionals where required.
signpost you to additional local services or online tools to assist your recovery.
provide you with a personal panic alarm if you are feeling concerned about your safety following the crime.
liaise with statutory services (where appropriate) to ensure you're supported according to your needs.
Victim advocates or volunteers can provide further support, either face-to-face or online.
Contact the Victim Care Unit
Phone: 01392 475900 (8am to 8pm Monday to Friday, 9am to 5pm weekends and bank holidays). Contact Victim Support if you need help support out of these hours.
A national charity and network of local charities offering confidential advice online, over the phone, and in person, for free.
If you’re a witness at a criminal court in England or Wales, you can get free and independent support from the Citizens Advice Witness Service. It doesn’t matter who you’re a witness for, you can still get help.
A website that helps victims and witnesses of crime in England and Wales. It has information on what happens after reporting a crime, the people you might meet, the support you should get and how to complain if something goes wrong
A national charity dedicated to helping anyone affected by crime to cope with and recover from their experience. It offers services not only to victims and witnesses, but also to their friends and family.
If it doesn't have an office in your area, it can point you to local help.