Callouts

Freedom of Information (FOI) Act request ref: 01/FOI/24/006900/T

Version Date: 14/11/2024

In lieu of a response to question two, could you please instead provide the total number of incidents (mental health related or not) in each calendar year (2019, 2020, 2021, 2022, 2023)?

Clarification: please could you provide the total number of callouts for those years so I can compare them with the mental-health-related callouts.

The Performance & Analysis Department have provided the following information.

Data Processing:

Qliksense Incident Report

Month Year:  Apr-19 to Dec-23

Mental Health Flag: Yes

Note:                                          

As of 19/05/2022 there was a change in recording practice in the control room when flagging Mental Health related incidents. As well as the option to add a closing category of Mental Health they have introduced a separate M/Health flag. Alongside the introduction of this flag they have promoted its use and re-emphasised to the operators when it should be used. This has resulted in a significant increase in the number of incidents flagged as Mental Health. The Mental Health Flag in the Qlik Incident reports is picking up both the Mental Health Closing Category and the new flag. This process change means that the data before and after is not comparable however we should now have a much more accurate reflection of incidents that are mental health related.       

Data limitations:   

Incident data is not available before April 2019

The table below shows the number of mental health related incidents in the Force area from 1st April 2019 to 31st December 2023:                                   

The table below shows the total number of incidents in the Force area from 1st April 2019 to 31st December 2023: