Anti-social behaviour

Freedom of Information (FOI) Act request ref: 01/FOI/25/008267/Y

Version Date: 18/06/2025

The Performance & Analysis Department and the Contact Management Department (CMCU) have provided the following information.

Data Source:

Force incident recording system – Storm

Data Processing:                                      

Qliksense Incidents Report                                   

Created date 01/01/2021 to 31/12/2024                                     

Closing Primary Qualifier: Anti Social Behaviour                                              

Environmental Asb                                     

Nuisance Asb                                              

Personal Asb                                   

Response: All except Emergency                                    

Caveats/Limitations                                                                                                          

Data is dependent on correct use/recording of the attended flag                              

The average length of time it took a police officer to attend the scene of the incident is not calculated in the Qliksense Incident Report                                                                                                                   

Clarification:

Re.what counts as out of hours though: let's count it as 7pm to 8am, Monday to Friday - and across the weekend.

Also to clarify that I'm requesting info about anti-social behaviour short of an emergency.

• How many incidents of anti-social behaviour were reported to your force in the past four calendar years: 2024, 2023, 2022 and 2021?
  
  

• Please break down the numbers of incidents reported during working hours - and out of hours.
• For each of those four years, what proportion of the calls led to a police officer visiting the scene of the incident.
• Please break down the numbers for incidents reported during working hours - and out of hours.
  
  

• For each of those four years, what was the average length of time it took a police officer to attend the scene of the incident?
• Please break down the numbers of incidents reported during working hours - and out of hours.

Information not held on regarding average response times.

• What hours, on which days of the week, is your Out Of Hours anti-social behaviour reporting hotline currently answered by a human.

We do not have a specific out of hours anti-social behaviour hotline. We have 101 which is staffed by “humans” 24/7-365.

• 
  How long, on average, does it take for calls to your Out Of Hours anti-social behaviour hotline to be answered by a human?