Neighbourhood Alert
Freedom of Information (FOI) Act request ref: 01/FOI/26/010256/P
Version Date: 12/08/2026
The Corporate Communications Department has provided the following information:
- What information does the force hold that relate to Neighbourhood Alert or its parent company VISAV? This includes, but is not limited to, contracts, user manuals, data about users and records of use. For each document, database, spreadsheet or other collection of records, please provide a title and brief description of what it is.
We have their contact details: contact number, email and names.
We have a contract for them providing annual services to us which includes ongoing support with the Community Messaging platform. The community messaging system is a two-way communication tool which we use to relay messages to subscribers (free of charge).
There is no user manual, but there is a help section on their website.
- For any databases or collections of records relevant to Q1, please provide the names of the overall system and the titles of any relevant items, as well as a brief description of the different types of data that are stored within.
The system is called Devon and Cornwall Community Messaging. The fields within the system which we capture for anyone subscribing include: Name, address, post code, telephone number, email, preferred contact method, groups of interest (eg, rural crime, hotel watch etc). - For any data held in a spreadsheet or table, what are the headings or categories? Please provide a brief description of what each heading means (unless self-evident: e.g. date).
Name, address, post code, telephone number, email, preferred contact method, groups of interest (eg, rural crime, hotel watch etc) - If there is a finite list of inputs under any heading for Q3, please provide the full list of the multiple-choice options.
No information held.
The list of inputs are only held on the live system to those who register. No internal records are held in Force.
What statistical information, if any, is compiled from the data the force holds relating to Neighbourhood Alert and/or VISAV.? Please Please indicate where this information is routinely released and where it is kept for internal use.
We get the following reports which are kept for internal use:
- Number of subscribers and those leaving the system
- Ratings overview – based on how many people have interacted/opened the message
- Number of replies to each message
- Internally – number of messages sent by different employees
- How many messages sent per month