For many years, Devon and Cornwall Police has provided a benefit to businesses and individual residents by recording details of their keyholders.

This enables a responsible person to be called out if an incident occurs at your property if you are unavailable (on holiday for example).

The keyholder information database and service has been successfully running for over 10 years and is staffed by personnel dedicated to inputting and maintaining the confidentiality of your details. In the event of a member of staff not being available to deal immediately with your email we will process it at the earliest opportunity and email you back with your reference number.

To join

To join the scheme email the required information to key Holder services

Required information

  • Your name and telephone number
  • The property name, address (including postcode) and telephone number
  • Two keyholder's details: their names, address (including postcode) and telephone number
  • A list of hazards at the address, such as toxic substances, dogs, ponds, swimming pools
  • And your preferred emergency repairs tradesmen and their contact number for glazing, locksmith and any others you can think of.

What we do with the information

The information you provide will be held on our secure database for 2 years, after which it will be deleted, unless you contact us and request that your entry is still current and you wish it to stay live.

To request the removal of your details from the database or to update your information please email: key Holder services

Who should join the new scheme?

Monitored alarm?

If your premises has a monitored alarm, then you should already be updating your alarm company and alarm receiving centre of your current keyholders.

However, you may also wish to join the scheme, quoting your existing Unique Reference Number in case there are any incidents which affect your premises but would not cause your alarm to be activated. For example, if there was a flood following a burst water pipe. Unless your alarm activates, the emergency services may not immediately know who your keyholders are.

Audible-only alarm?

If your alarm rings a bell or siren at the premises but is not monitored by a third party you may still join the scheme. It is of paramount importance that keyholders can be called to investigate why the alarm has activated and to reset it. Or call 101 to report any potentially crime related incident.  If you join the scheme officers will always know how to contact your keyholders.

No alarm?

Even if your factory, workshop, office or home does not have an alarm, should something happen at your address when you’re not there, the emergency services will know who to contact if you join.

What are the advantages to you?

  • The ability to bring problems at your property quickly to the attention of a keyholder – to ensure that your property receives attention in the shortest possible time.
  • To allow the authorities to quickly notify you of any impending danger such as flooding, pollution etc – to ensure your safety.
  • Your information will be kept secure and will only be available to the emergency services – to ensure the security of your personal details.
  • Your information can be easily updated to make life simpler. You may wish to advise us if leaving your property unoccupied for any length of time (holidays?).
  • You can indicate your preferences for emergency repairers – who we could call if we were unable to contact you.

Non Emergency Directory (NED)

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