Report it Right: Others who can help
We know that when you get in touch with us it’s because you really need help.
It is important to remember that not all situations are handled by the police. We want to save you time and get you the help you need as soon as possible by directing you to the appropriate agency. This way, you can speak with the right people from the start.
When something’s wrong, report it right ✓
Other emergency services
Please note these are non-emergency numbers for people looking for advice and information. If it is a life or death emergency, call 999 and ask for the Fire or Ambulance service.
- NHS Choices 111
- Cornwall Fire 0300 1234232
- Devon & Somerset Fire Brigade 01392 872200
Useful contact numbers
| Concern | Agency dealing | Contact details |
|---|---|---|
| Air pollution (Bonfires, smoke, fumes, dust etc) |
Environmental Health Office (part of local council) The police will attend if the smoke is obstructing visibility on a highway | Contact details for your local Environmental Health Office can be found below |
| Animals that have been neglected or suffered cruelty | RSPCA Please note: Police will assist where animals have been left in hot vehicles and are distressed or in danger |
RSPCA www.rspca.org.uk |
| Business dispute | Reporting a problem to Trading Standards | Citizens advice |
| Dogs – lost, found and strays Dog fouling Dogs barking too loudly |
Dog warden (local council) | Contact details for your local dog warden can be found below Useful websites: Pets located com National pet register org/ |
| Dangerous dogs (in a public place). If a dog is causing an immediate danger or is on a highway | Devon and Cornwall Police | 999, if yours or someone else's life is in danger. |
| Fly tipping | Environmental Health Office (part of local council) | Contact details for your local Environmental Health Office can be found below |
| Flooding | Environment Agency | GOV.UK website For the latest flood information in your area |
| Fraud | Action Fraud deals with all fraud, unless the suspect is known to the victim or is vulnerable. In which case, call 101. | Tel: 0300 1232040 Action Fraud |
| Homeless or sleeping rough | Devon and Cornwall Rough Sleepers | Tel 0300 500 0914 Street Link |
| Legal advice | Citizens Advice Bureau (CAB) (A charity that assists with civil or legal matters than are not criminal in nature) |
Tel: 03444 111 444 Or visit |
| Boundary / land ownership disputes | GOV.UK land registry issues and or Northern Devon community mediation | Visit
|
| Personal problems | Samaritans (A charity that offers help and advice or just someone to talk to about personal problems.) |
Tel: 0845 7909090 or Freephone: 116123 |
| Power cut | Power Cut 105 You can call 105 to report or get information about power cuts in your local area. 105 is a free service, available to people in England, Scotland and Wales. You can call the number from most landlines and mobile phones. |
Tel: 105 |
| Noise pollution (Noisy neighbours, building work etc) |
Environmental Health Office (part of local council) | Contact details for your local Environmental Health Office can be found below |
| Potholes | Your local council | Contact details for your local council can be found below |
| Railways (incidents on the rail network) |
British Transport Police (BTP) | Tel: 0800 40 50 40 www.btp.police.uk/contact_us.aspx |
| Railways For lost or found property on trains or at a station. |
Please contact the train company that runs the train or the station directly | Train company or station Useful website: National Rail Enquires |
| Vehicles Illegally parked on double yellow lines etc |
Parking enforcement (Local council) |
Contact details for your local parking enforcement can be found below |
| Vehicles Blocking a driveway Causing an obstruction or dangerously parked |
Devon and Cornwall Police | Contact your or call 101 |
Environmental Health
The Environmental Health Office (EHO) at the local council deal with noise nuisance (such as loud parties, noisy neighbours etc). The police can take a log of the details and we will advise the Local Policing Team for their information. Complete the online 101 non-emergency form and give as much information as you can, including times, dates and address of where the noise is coming from.
Please note the police will not attend a noise nuisance type of call.
Air pollution from bonfires and hypodermic needles found in public places are also dealt with by EHO, as well as fly-tipping, unless the offender is currently at the scene and then the Police will attend.
- Cornwall: 0300 1234 212
Cornwall Environmental Protection - Noise - East Devon: 01395 517457 (9-5pm) 01395 516854 (OOH: out of office)
- Exeter: 01392 277888 (24hr) 01392 723999 (University Security 24h)
- Mid Devon: 01884 244601 (9-5pm) 01884 255255 (OOH)
- North Devon: 01271 388870
- Plymouth: 01752 668000
- South Hams: 01803 861234 (9-5pm) 01803 867034 (msg talking facility)
- Teignbridge: 01626 215415 (Mon-Thu 8.30-5pm Fri 8.30-4.30pm) 01395 516854 (OOH) email [email protected]
- Torbay: 01803 208025 (9-5pm) 01803 550405 (OOH)
- Torridge: 01237 428810 (8.45-5.15pm) 01237 423700 (OOH)
- West Devon: 01822 813600 (8.45-5.15pm Mon-Thur) 01237 428700 (OOH)
Environment Agency
Council Parking Enforcement
The local council’s traffic enforcement officers deal with vehicles parked on double yellow lines or not abiding by parking rules, unless the vehicle is causing a danger or obstruction where it is located when the Police will assist.
- Cornwall: 03001234100
- Devon: 0345 155 1075 (Customer call centre Mon - Fri 8am - 8pm and Sat 9am - 1pm)
Lost and Found Dogs / Excessive barking / Dog fouling
The Dog Warden at the local council deal with lost or found dogs unless the dog is causing an immediate danger to members of the public or is on a public highway, when Police will attend.
- Cornwall: 0300 1234 212
Cornwall online reporting form for dog fouling - East Devon: 01395 516551 (9-5pm) 08452417253 OOH
- Exeter: 01392 265155 (8.30-5pm Mon - Fri) 08453511060 (Sat-Sun 10-9pm)
- Mid Devon: 01884 255255 (24H)
- North Devon: 01271 388870 (9-5pm) 01271 388240 (OOH)
- Plymouth: 01752 304147 (9-5pm) No OOH
- South Hams: 01803 861234 (8-5pm) 01803 867034 (OOH)
- Teignbridge: 01626 215415 or 215419 (Mon to Thurs 8.30am-5pm, Friday 8.30am to 4.30pm) 01395 516854 OOH
- Torbay: 01803 208025 (9-5pm) 01803 550405 (OOH)
- Torridge: 01237 428810 (8.45-5.15) 01237 428700 (OOH)
- West Devon: 01822 813600 (msg taking facility OOH)
Council contact web pages and or numbers
- Cornwall: 0300 1234 100
- East Devon: web page:
- Exeter: 01392 277888
- Mid Devon: 01884 255255
- North Devon: 01271 327711
- Plymouth: 01752 668000
- South Hams: 01803 861234
- Teignbridge: 01626 361101
- Torbay: contact web page
- Torridge: 01237 428700
- West Devon: 01822 813600
Britain’s railways
BTP – 0800 40 50 40 – For incidents that occur on Britain’s railways. http://www.btp.police.uk/contact_us.aspx
Lost or found property on trains or at a station please contact the train company that runs the train or the station directly.
Useful website:
National Rail Enquires